We are taking the plunge at a hand full of our properties this year. We are dropping the fax lines and moving toward a scan and file interlude to paperless offices. Based on the results from this test; we may be able to carve out a $100+/- savings over the course of a year. That is not to mention the un-measurables like; lost documents, time for filing and retrieval.
The real question – are we making it difficult to do business with us? At what point do you finally stop a practice despite the small percentage of user base that may still use services that you offer?