How many times have you walked into a place of business only to be turned away because the guy/gal in charge of this or that was not in at the moment?
It’s Everybody’s Job – All of the Time
When scaling up a business it is absolutely critical to get every single team member on the same page.
How do you do that?
I happen to think it’s pretty simple.
You pick a few rules, define them very clearly and repeat them often.
Rule number one: everybody knows how to serve the customer.
Businesses are set in place to serve the people that serve it. If you’re a business owner it is absolutely incumbent upon you to train your people the art of truly serving the customer.
Your Relentless About Customer Service Multifamily Maniac,