It happens from time to time.
A customer arrives to take occupancy of their apartment and it’s not ready.
Take this as an opportunity to respond +1.
Tell the resident they are in luck!
Tell them the apartment is receiving a little extra time and attention.
That means they get a free lunch/dinner on us.
They also get a free hour of move-in help (pre-arrange with a local moving company).
Your And One is the differentiator Multifamily Maniac,