Episode 1
Episode 2
Episode 3
Episode 4
Episode 5
In this episode, I discuss cleanliness and the need to pay attention to detail.
Remember, a prospect registers everything as marketing, even if not said out loud.
And, clean is free; spend abundantly.
M
P.S. Check out the ApartmentHacker Facebook Page for the latest in my ongoing video series.
Get relentless about questioning the status quo!
In this episode of ApartmentHacker, I discuss cutting off both ends of the ham.
Or, better said – just because you’ve always done it one way doesn’t mean you can’t do it another way!
Get relentless about questioning the status quo!
Your, always challenging the status quo ApartmentHacker,
M
P.S. Check out the ApartmentHacker Facebook Page for my latest in my ongoing video series.
Stop paying leasing commissions for renting apartments.
In this episode I opine on the topic of occupancy permits and the lack of consistency germane to the inspection process. I 100% appreciate and support the need for cities and municipalities to govern building and living quality in their respective housing stocks. It’s the lack of a consistent interpretation and application of the occupancy codes by inspectors that frustrates me. And, trust me; there is a second side of this coin falls squarely on the shoulders of operators. We need solid deliverables in our turnover quality so as not to waste the time and limited city resource.
I would love to hear your thoughts on the subject.
I believe leaders are made with the right amount of love, care and respect.
In Episode 4 I give you my thoughts related to Servant Leadership.
Leadership is something I’ve held front and center in my career.
I believe leaders are made with the right amount of love, care and respect.
There is no SOP for leadership but there are principles to live by and I think it all starts with a servant’s mind.
You consistently searching for chances to serve the people who serve our space multifamily maniac,
M
Uber and Airbnb disrupting our definition of the customer experience.
In episode 3 of ApartmentHacker I talk about disrupters like: Uber and Airbnb disrupting our definition of the customer experience.
It’s fascinating stuff and if you’re not paying attention; your property can/will suffer.
Your constantly looking at the world and how it impacts our space Apartment Hacker,
M
Responding to some thoughts on the topic of – one per hundred. If you’ve been in the business for any length of time; you’ve likely heard the phrase: one-per-hundred. It refers to a ratio of one employee per 100 units owned/served and serves as a basis for writing proformas across the country.
I lay down my thoughts in the video below. I refer to some now very dated content but the concept remains the same.
Your excited about the one per hundred ratio finally making some level of sense as it relates to extraordinary customer service Apartment Hacker,
M