Apartment Customer Service Category

July 6, 2016

Episode 3 |ApartmentHacker | Disrupters are Disrupting

Uber and Airbnb disrupting our definition of the customer experience.

June 10, 2016

Episode 2 | ApartmentHacker | One Per Hundred

Responding to some thoughts on the topic of – one per hundred. If you’ve been in the business for any…

January 30, 2016

Facebook Go-Live: Good and Bad for Multifamily

I can see Facebook Go-Live used as a way to advocate and annihilate your property management brand.

October 23, 2015

Starbucks: Beginning of the End

Is it the beggining of the end for Starbucks?

May 4, 2015

And One – Idea

Take this as an opportunity to respond +1.

April 21, 2015

Wow Them in the Rain

Next time it rains, meet your customer/resident in the parking lot with an umbrella. Yes – before they get out…

February 15, 2015

And one…

You’ve undoubtedly seen the “and one” in a basketball game.¬†A player¬†drives the lane, takes a hack and makes a hoop;…

February 13, 2015

Whose Job is it Anyway?

How many times have you walked into a place of business only to be turned away because the guy/gal in…

June 9, 2014

They’re Here

They’re here and will be the Center of your Universe for the next 25 years.

May 20, 2014

It’s all about under the stove and behind the fridge

I am one of those inspect what you inspect types. And when it comes to unit turns; I expect absolute…