Employee Survey

Don’t reduce employee survey results to one more item on your “to-do” list.

Survey results are not worth the paper unless used to make meaningful change.

Don’t reduce results to one more item on your “to-do” list.

Do pick two or three meaningful things to act on.

Don’t pick the low-hanging fruit.

Do act quickly.

Your digging through employee survey results presently multifamily maniac,



The chief aim of the exercise is to uncover your core values/virtues.

Steven Covey challenged readers to sit down and write their obituaries in his book: The Seven Habits of Highly Effective People.

It’s a crazy enlightening exercise written from four perspectives.

The instruction is to choose four people who have some level of influence in your life.

A friend, family member, business person and spiritual/civic person.

The chief aim of the exercise is to uncover your core values/virtues.

The follow-up is to craft a personal creed that you repeat to yourself twice daily. An exercise equally if not more difficult that writing the obits.

Want to Freak Yourself Out?

Do the exercise that Covey outlines in his book. Craft the Creed and follow the 2x’s a day routine for 90 days plus or minus.

The mind will go to work making sure you live your Creed.

Your challenging you to commit to a 90 day window of awesomeness Multifamily Maniac,



Multifamily Innovation

Create a free maintenance training school using your community as the learning lab.

Read about a Paraguayan newspaper launching a free journalism school.

Made me think about some multifamily angles:

1. free maintenance training school using your community as the learning lab

2. free property management training school using your community as the learning lab

3. free leadership training school using your property management company as the learning lab

Maybe the pupil comes to work for you; maybe they don’t.

In the process – you have taken a step to enrich the world.

Your thinking about enriching the world Multifamily Maniac,


You are the Work

Figure out quickly that you are the work that needs to happen in the world. Face each day understanding that each experience presents itself in an effort to build your character.

Realize one thing quickly…

You are the work.

What you do for a living is the catalyst/stimulus for the person you become.

The real work is YOU.

When you get this truth straight in your head – job descriptions and titles and the need for validation, inspiration and motivation (external) goes away.

You become your own best self every time you step into the day.

You become alive in knowing you are not tied to the whims of other people.

You own your destiny.

You own choice.

You own will.

Your encouraging you to do the work of YOU Multifamily Maniac,


What Counts

What you become as a result of the work (not job) that you do?

What counts?

What you become as a result of the work (not job) that you do?

Work is art.

A job pays the bills.

Get straight on the work you do.

And, get ready for what counts.

Get ready to build your character.

The end goal is to come full circle in your life and see your start point anew.

Your challenging you to get your WORK straight Multifamily Maniac,



When you wake in the morning and stand in front of the mirror – ask yourself “Am I better person today than I was yesterday based on my experiences.

I am often struck by a person’s need for validation/recognition by people of authority.

In my head – the best measure of success and validation is the mirror test.

When you wake in the morning and stand in front of the mirror – ask yourself “Am I better person today than I was yesterday based on my experiences.

If the answer is yes – boom! If not, acknowledge it, make a new plan, execute it and check in the following morning.

Don’t look for your inspiration out there because the world has a funny way of letting you down.

Look for inspiration in there (inside your heart, mind, body and soul). This world has a funny way of kicking ass and taking names.

Your challenging you to look inside not outside Multifamily Maniac,




What do you burn for? What gets you inpired to do the work YOU want to do?

What do you burn for?

Who are you?

What do you believe?

What do you do when you are alone with your thoughts?

What are you doing when you feel most authentic?

What do your instincts tell you?

What do you crave?

What do you long for?

What does your intuition swell up inside of you?

What do you burn for?

Do that…

Your ever anxious Multifamily Maniac,


In the Absence of Rules

Amazing culture allows for Insanely Great people to do Insanely Great Stuff.

In the absence of rules – there is Culture.

It allows for moment of truth conversation.

It allows for courageous conversation.

It allows for blunt truth.

It allows for in-your-face awesomeness.

It allows for character building.

It allows for sharpening the saw.

It allows for vision.

It allows for mission.

It allows for Insanely Great people doing Insanely Great Stuff.

Your Culture is where it’s at Multifamily Maniac,



Organizational Success

Serve the people well and they will serve people (customers, owners, vendors) well.

As Mills Properties moves through the process of Scaling Up; I’ll be sharing some random thoughts along the way. Today will be really random – or not. We shall see.

Scaling a company ranks as some of the toughest work one will do in their professional life. The saving grace being that the nature of scaling anything requires the collective force of many – not just one. But there are keys to being successful. Three of those keys are Vision, Mission and Values.

It’s been said many times over but Vision, Mission and Values are central to the success of any organization. Everything an organization does, says or decides should ladder up to the Vision, Mission and Values. When you sit down to make a financial, human resource, operations, capex or marketing decision – view them through the Vision, Mission and Value lens. Easy enough but not everyone sees the value in sitting down to go through the process. Or, they see it as a fifteen minute back of the napkin exercise.

Vision Mission Values are not Important

Let’s skip all that crap and get right to the people, processes and systems. Okay – let’s do that. Let’s create systems and processes that leave the voice of talent, customers and owners out in the blistering tundra of ignorance. Let’s ignore the impact we will have on any or all constituents. No worries – we are the biggest, best and most well-known company in the market. People will come by default. When you think about it they have no other choice. We have the best market intelligence. We have the best people. We have the best benefits. We have the best pay. We have the best processes. We we we… It rolls right off the tongue so nicely.

Now I do agree that creating Vision, Mission and Values is not valuable for the paper statements you deliver at the end. I do posit however that the process you go through to get there is where the real value is.

It’s about who/what you become as you dig into the dirty little secrets, the unspoken rules and the super sacred cows of the company.

It’s about facing your company today and diving in for all that you and the people you work with will become. It’s about coming full circle a year or two from now and seeing the company anew for the first time. Not because the company has changed terribly but rather because you have changed as a person/professional.

Growing People

In the end it’s all about the people. People do business with people. They do business with people they like. And, as I like to say, organizations are in place to serve the people who serve it. Serve the people well and they will serve people (customers, owners, vendors) well. Serve them in amazingly and they will serve people (customers, owners, vendors) amazingly.

Your doing stuff that matters Multifamily Maniac,