Apartment Marketing: PSE

Rule number one: People. Spread. Emotion. Rule number two: If there is no spread, see rule number one!

You likely know from your own experiences both on and off line that Emotion Sells! Excitement Sells! Cool Sells! Gossip Sells! Optimism Sells! Humor Sells! Anger Sells! iPhone 4 Sells! Well – more appropriate to this post concerning the iPhone 4 – Being Part of the Cool Kid Tribe Sells! Wit Sells! Deep thoughts by Jack Handy Sells! Heart Felt Sells! To Big to Fail Sells! And B.S. Sells – in spades! Point? It’s the stuff that hits the hardest and softest parts of that thing called heart – soul – spirit and mind! So get out your Kleenex or pick up that axe in need of a good grind – as we have absolutely nothing to tell you that you don’t already know –

Scott Stratten from the very popular UnMarketing Blog cut the idea of sharing down to its core recently –

UnMarketing » Blog Archive » Word of Mouth Has Changed, Sort Of

Look at what gets shared on Facebook, or retweeted on Twitter. Funny stuff, brilliant knowledge-filled posts, sad things, stuff that angers you.

Repeat after me: People. Spread. Emotion.

Apartment Facebook Like Page: Rules for Share

It’s kind of like Steve Leonard’s rule for customer service : Rule number one: The customer is always right. Rule number two: If the customer is wrong, see rule number one! I am adopting Scott’s mantra as it relates to sharing content on your Apartment Facebook Like Page or your Apartment Twitter Status updates: And, to distill it into a set of rules [I hate rules but for the sake of keeping] Rule number one: People. Spread. Emotion. Rule number two: If there is no spread, see rule number one!

Apartment Talent: The Price of Waiting

Hey there! Nice to meet YOU! This post is for those of you that serve on the stages of our industry. That is to suggest the leasing, assistant managers and property managers out there. I like what Seth had to say on his blog a couple of days ago about waiting for validation – here is an excerpt:

If you’re waiting for a boss or an editor or a college to tell you that you do good work, you’re handing over too much power to someone who doesn’t care nearly as much as you do.

Keep Cool Keep Control

Some time back, I attended a group counseling session  that described it this way, when you lose control, it’s like you have a string attached to your heart and you give the prompter the string and you allow him or her to pull that string at will. In other words you give up the very control that was given to you on the day you loudly pronounced your place on earth. It’s frankly a travesty of monumental proportions. It’s not unlike that in business – be it sales, marketing, finance, transaction, operations or the such. You cede control under the guise of waiting for validation and you cede control of your future.

Relating it back to Seth’s post and also to caring about what you do in the apartment space – beat your own best self everyday of the week. Remind yourself daily that no one will challenge you more than you will challenge yourself. No one person or thing has control over you unless you cede it to them. There are so many opportunities to build Your Personal Brand today – so many ways to take control of Your Future –

Using Social Media to Market Apartments – Ripe with Opportunities

For all intents and purposes – new media in it’s concerns with marketing apartment homes is in its infancy. It’s the perfect space to join in the conversation. Blogs not unlike this one are the perfect place to; come and observe – start to participate – use for a catalyst to start your own blog and reference back to now and again once you are up and running. Rest on this notion – not even the best of the best in this space know where the platforms and mechanisms will be two to four years from now. It’s any one’s best guess at this point. In spite of that they keep innovating – they keep plugging away –  steady trying, refining and trying again. You can too. It’s the way Brand You is made. The alternative – the price of waiting? – Your Future.

What are you going to do today?

Apartment Marketing: How to Use Facebook Like Pages to Lease Apartments

How to use Facebook Like Pages to Rent Apartments

I love emails like the one below -but before we go there:

Over the past few weeks we have started to quietly roll out some of our Facebook Like Pages as we gear up for the Get Social with Mills Initiative . One of the issues we’ve run into with this slow roll out is anxious PMs and MSs like Teresa and Mike at Park Clayton Apartments. They were ready to run – so, we let them go and in just over two weeks they took the like numbers from 7 to North of 225.

How to grow Your Apartment Facebook Like Page numbers

How did they do it? To make a long story short Mike brought an orphaned stuffed yellow duck to the leasing office for Teresa to see and each time they tried to put the duck away – residents asked to have it back as a mascot. With that T and M – [I often use the first letter of peoples names – with that T is for Teresa and M is for Mike] decided to have a – Name the Duck – contest . In conjunction with that contest they decided to give away a few fun prizes for the resident who yielded the biggest number of Likes to our page in a weeks time.

The Apartment Like Page Results

T and M put on North of 200 Likes inside of two weeks time. Not only that – they yielded something much more important in my opinion – check out the page and I think you will quickly discern what I mean. That point brings me to the email below –

How to use Facebook Like Pages to Rent Apartments

I will let the email speak for itself –

Have a compelling weekend – M

—–Original Message—–
From: Park Clayton <parkclayton@millsproperties.net>
Sent: Thursday, June 03, 2010 12:55 PM
To: ‘Mike Brewer’ <MBrewer@millsproperties.net>; ‘Tracy Seubert’ <TSeubert@millsproperties.net>
Subject: Great news!

Hey guys,

I have some awesome news about our facebook fans. One of my residents came down to tell me that his friends in Taiwan are watching us on facebook and they think it’s great that we do resident events and have contests. He says they told him they want to move here when they get to town just because of what they see online!

Also, he brought down his laptop and we spoke with a couple of his friends in Taiwan who want to move here in August. The program they use to chat/talk internationally is called, “skype.”

Teresa Richardson

Property Manager

Park Clayton Apartments

photo credit: blog.hubspot.com

Apartment Reviews – This Wall was Not Made for Conversation

See this wall -it’s the Mills Properties Kudos Wall in our central office in Clayton, MO.

See this wall -it’s the Mills Properties Kudos Wall in our central office in Clayton, MO. Only one problem, it’s calendar year 2010  and I can’t converse with the people that took the time to write out their thoughts and mail them to our office.

I am certain that many of you can imagine the missed opportunity. My hope is that there are not others out there that have walls like this one in their offices. My plea to you if you do is to get digital fast –

We will be doing as much as we kick of the Get Social with Mills Initiative. Keying off what others have done in the industry, we feel it will be a necessary and fruitful piece of our on-line branding presence going forward.

Would love to hear your thoughts –

Apartment Search On: Google Commercial

I read about this a couple of weeks ago and just found the time to check it out.

I read about this a couple of weeks ago and just found the time to check it out. It might be a colossal waste of time or a uber-cool thing to share on one of your social networks.

If you recall the Google commercial that ran during the Super Bowl you will have a really good sense for what this is. Google has created a way for you to mimic their Search On commercial. It’s really ingenious if you ask me. And, simple to do.

Here is a link to the site where you can build your own. And, here is the one I built for Mills Properties:

Get Social with Mills: The Journey Begins

It’s official – Mills Properties is taking the plunge into new media.

It’s official – Mills Properties is taking the plunge into new media. For the past three years we have been at work producing real results with simple tools like Craiglist and vFlyer. One example, which I will fully detail in a later blog post, includes a manager that used CL exclusively to add 23 points of occupancy in just seven short weeks. It’s an amazing story but it is not where we wanted to be. We wanted to be fully immersed in the use of new media as it relates to marketing apartments.

The Journey of a Thousand Miles Begins with One Step

I am jazzed to report that Mills Senior Leadership has given blessing for me to document the entire journey from soup to nuts. In doing so I hope to utilize all the rich media out there in order to produce some massively cool dialog. The chief aim is to bring real meaning to the word engagement as I am fully convinced that the word is very often misplaced and misused in the world of marketing and new media specifically.

All that being said, I invite you to join us as we take the first step to Get Social with Mills.

Update: And, if it starts to look and or feel like a ton of self promotion, company promotion or ego-centric rhetoric, say as much. Our intent is to tell a story that may add value to your new media marketing efforts.

M

New Media Apartment Marketing: Random Thought

And, when he responded, it was with mindful thought in lieu of random generalness

ExperienceJust a quick post for your Sunday reading pleasure.

New Media Apartment Marketing: Experience

I am vacationing in Denver this weekend. I am taking some time away from the day to day work I do with Mills Properties in Saint Louis to recharge the batteries. It feels great to get away to refresh the mind, body and soul. This morning as I was sitting in a coffee shop grabbing a quick cup of Joe and something to eat I overheard a conversation that intrigued me. The two people communicating wore bright red clown noses and looked to be having a great time. But, that was not the intriguing part. They were talking about random topics when the following comment caught my ear,

What experiences would you like to get out of that trip?

It came on the heels of another question and a subsequent comment. One clown nose man asked the other, “where would you like to vacation if money were no worry?” The response was, “Somewhere in the Bahama’s.” This is where the inquisitive clown nose asked the above question.

New Media Apartment Marketing: Question

It made me think that we should be asking that question of all of our constituents be it Mills Properties employees, residents or otherwise. Answers to that question could yield some pretty cool information as it relates to both online and offline experiential marketing efforts. It could assist in tailoring both inhouse and outsourced initiatives along with in general work practices.

It’s not to suggest that we don’t practice some form of information gathering that is rivals this question. But, the thing that really caused me pause was the pause it created in the responding party. For all intents are purposes the question was not normal and it caused the man to think before he responded – something that is losing it’s common place anymore. And, when he responded, it was with mindful thought in lieu of random generalness (if that is a word).

I will let you know how it goes….

In the mean time, let me know your thoughts on the subject and have a compelling Sunday

New Media Apartment Marketing: Random Thoughts

I think many times in the world of new media it is easier to say just what is on your mind without being mindful of the long term ripple effect. It’s really very easy to sit behind a keyboard and rattle off thoughts that are no doubt driven by our emotions.

New Media Apartment Marketing - Breaking GlassCould not pass up the chance to share this list from Logic + Emotion. It’s from a post titled Random Thoughts. In it, David Armano lists five pretty simple yet compelling thoughts that should no doubt be a guide for all of us. The first thought he lists is; We all live in glass houses.

Be Mindful of What you Say

I think many times in the world of new media it is easier to say just what is on your mind without being mindful of the long term ripple effect. It’s really very easy to sit behind a keyboard and rattle off thoughts that are no doubt driven by our emotions. We have all been guilty of it – someone writes something on a blog or in a comment and wham-o Satan’s spawn comes dwelling up inside of our being and we lash out… Or, someone presses something derogatory about our Apartment Community on a ratings site and we sign up just to set the record straight by one upping them in the art of condescension. In this same breath I would suggest there is a difference between expressing passion and ignorance.

Be Mindful of Our Actions

Penned by some philosopher an undetermined number of years ago – actions speak louder than words. I think the essence of David’s thought is that the very act of throwing that stone is reflective of one’s character. I can say, with learning in mind, that there a number of stones I wish I had back in my collection. They were much more useful to look at when I had them in my possession. And, in the same respect, it’s my hope, as we become more and more embedded in our new media apartment marketing lives, that we remain mindful of our virtual actions. Just remember new media never forgets…

Marketing Apartments with New Media

6a00d83451b31569e20120a646d8d7970b-320wiAs we continue to venture into the world of new media and the use of Twitter, Facebook, Yelp, FourSquare YouTube, Flickr and Local or Regional Blogs we will no doubt encounter plenty of opportunity to grab that tin of rocks we keep in the darker places of our mind, warm up the lizard brain and write away. The next time that happens exercise another ancient philosophy [amended for modern times]; write it a un-savable word doc, read it twice, sleep on it and let it go.

Let us know what you think? Drop us a comment below and let’s discuss….